Returns Policy
Return Policy:
​As per the Consumer Contracts Regulations 2014, retail consumers have the right to request a return within 14 days. No return request will be accepted after this period.
Once your return request is accepted, you then have a further 14 days to return the goods to us. Goods returned outside of this period will be sent back, and no refund will be issued.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. Before confirming the return of your items, we will request a photograph showing the condition of the product.
Customers will be responsible for arranging the transport and insurance of the goods being returned. Any damages that occur during the return process will be subject to deductions from the refund amount owed.
All returns must be sent to our main point of operation:
GloPanels Ltd
70 Elgin Avenue,
​Harrow,
​Middlesex,
HA3 8QJ
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To start a return, please email us at info@glopanels.co.uk
Please note that, due to the nature of our products and our free outbound shipping service, we do charge a restocking fee for all returns. This amount equates to 10% of the total order value, up to a maximum of £100. This will be deducted from your refund automatically.
We do not recommend booking fitters or builders until you have received your items. We are not liable for any costs to cover these, should there be a delay in delivery.
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Cancellations:
We accept order cancellations by retail customers, provided the order has not been dispatched by our warehouse team. We cannot accept cancellations on any made-to-order items or trade/B2B orders once they have been placed. If you are not in and the item returns to us, or you choose to reject your parcel, this will be classed as a return. The restocking fee will be charged, as above.
We recommend contacting our customer service team via email within 1 hour of placing an order to ensure your cancellation request is processed.
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Damaged items:
We operate with high standards and pack the products as securely as possible. Although damages are rare, sometimes they can happen during transit. Please ensure that you inspect your delivery straight away. If any damage has occurred or you notice any fault, please notify info@glopanels.co.uk within 48hrs of delivery. Please include images and details of any damage experienced.
Refunds or replacements will only be issued at the discretion of the GloPanels Management team. No refund or replacements will be issued for items that have been cut, modified or fitted in any way.
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Missing items:
If an item is missing, please contact info@glopanels.co.uk, and we will raise a claim with the courier immediately. Please be advised that a claim can potentially take some weeks, although we do aim to get this resolved as soon as possible – 72hrs for couriers. Once confirmed as lost via the courier, we will send out a replacement.
If your tracking information claims your item has been delivered to you and it has not been, please contact us within 24 hours via email. We cannot accept a phone call or attempted calls as a claim. If we can prove it has been delivered via courier tracking, then we are not able to provide a refund, but we will do everything we can to resolve the situation for you.